Get a clearer scan
Use even lighting, keep the entire shoe in frame, and capture the side profile when possible. Zoom without cutting off the toe or heel. If the proposal is wrong, use Search Catalog instead of saving it.
Help center
How can we help with your next find?
Fast answers for scans, corrections, permissions, subscriptions, and locally stored data.
Email thomaswilliamwall@icloud.comFix a wrong match
On the confirmation screen, reject the suggestion and search by brand, model, nickname, or colorway. AI recognition is only a starting point.
Add a shoe outside the catalog
Choose Add as New Sneaker. Review the proposed identity, grounded research, citations, rarity, and generated art. Fill in missing details before saving. The card remains labeled unverified.
Camera or location permission
Open iOS Settings, choose Sneaker Scout, and update Camera or Location. Location is optional and only needed when you choose to tag a discovery.
Restore or cancel a subscription
In Sneaker Scout, open You → Settings → Restore Purchases or Manage Subscription. You can also manage subscriptions from your Apple Account settings. Removing the app does not cancel a plan.
Delete a discovery
Delete the saved discovery or custom sneaker from the app. Associated locally managed scan photos and generated artwork are removed with that item.
Delete all local app data
Delete Sneaker Scout from the device. Because the current app has no account or cloud collection sync, removing the app also removes its local collection data from that device. Check your device backup settings if you need to understand how iOS backups are handled.
AI service is unavailable
Check your connection and try again. If provider quota or App Check is temporarily unavailable, use Search Catalog or save an AI-assisted draft to finish later.
Before you rely on a result
Identification is not authentication.
Sneaker Scout can suggest a model and provide context, but it cannot prove authenticity, ownership, provenance, condition, or resale value.